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Independent Loss Adjusting East & Central Africa

Across East &
Central Africa. Globally Connected.

Operating across diverse and often challenging environments, supported by established international affiliations and consistent reporting standards.

30+ Years Experience
8 Lines of Business
3 Regional Offices
100+ Satisfied Clients
Field assessment
30+
Years Active
About Accura

Experience. Discipline.
Precision.

Accura Loss Adjusting and Survey Co. Ltd operates across East and Central Africa, with over 30 years’ experience handling claims in complex, multi-jurisdictional environments. Regulated by the Insurance Regulatory Authority of Kenya, we work within established statutory and professional standards.

We bring together technical expertise and regional insight across property, marine, engineering, casualty, and major losses. With strong field presence and a disciplined approach, we deliver clear, independent assessments and timely reporting that support fair settlement and help reduce dispute.

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What We Do

Our Services

Structured investigation and technical reporting across key insurance classes.

01
Property

Fire, flood, theft, and business interruption across domestic and commercial risks. Policy-based quantification and defensible reporting.

02
Marine Cargo

Cargo, hull & machinery, and transit losses. Specialist damage assessment, liability analysis, and valuation across international exposures.

03
Major & Complex Loss

Rapid deployment on high-value, catastrophe-related, and multi-party losses. Coordinated investigation and controlled quantification under pressure.

04
CAR, EAR & CPM

Construction and engineering losses. Technical site assessment, causation analysis, and equipment valuation across Contractor's All Risks and related covers.

05
Casualty & Liability

Employer's, public, and product liability. Factual analysis, liability determination, and structured reporting for indemnity resolution.

06
Forensic Accounting

Business interruption and loss of profits quantification. Structured financial review and defensible loss calculation methodologies.

07
Surveying

Building surveys, defect analysis, and pre-loss valuations providing technical clarity on condition, risk exposure, and project integrity.

08
Technical Advisory

Risk surveys, loss prevention, and pre-underwriting input. Exposure identification, risk refinement, and improved underwriting accuracy.

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Why Choose Accura

Clear, Defensible
Outcomes

Accura's approach is centred on delivering clear, defensible outcomes rather than volume-driven claims handling. Clients across the insurance, reinsurance, and corporate sectors rely on us for:

Defensible Technical Authority

Verified loss causation, policy-aligned quantification, and audit-ready reporting that withstands scrutiny at every level of the claims process.

Structured Consistency Under Complexity

Controlled, methodical, and standards-based handling across both routine and high-severity assignments no corners cut under pressure.

Regional Execution Advantage

Proven capacity across cross-border claims, documentation gaps, access constraints, and challenging environments across East and Central Africa.

Field-to-Report Integration

On-the-ground assessment capability combined with engineering and technical understanding, financial and policy interpretation, and structured written outputs.

Field assessment

"Independence, technical accuracy, and timely, evidence-based reporting that supports fair settlement and reduces dispute."

Portfolio

Selected Works

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Property assessment
Property — Structural Damage
Marine cargo survey
Marine — Cargo Damage
Risk survey
Risk Survey
Engineering
Engineering
Marine transit
Marine — Transit Loss
Our Methodology

How We Work

Every claim follows a structured process from appointment through to final resolution. Each stage is handled with discipline, consistency, and attention to detail.

01

Appointment (Instruction Received)

We are formally appointed by the insurer or instructing party. Scope of work, authority limits, and reserve guidance are confirmed.

02

Site Attendance

We attend site as quickly as possible. Evidence is secured, conditions documented, and relevant parties engaged.

03

Investigation

We establish the cause and extent of loss, review policy terms, assess liability, and quantify the claim.

04

Reporting

We issue interim updates where required. The final report is structured, evidence-based, and suitable for audit and decision-making.

05

Resolution

We remain involved through settlement discussions, negotiations, and, where necessary, formal dispute resolution.

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Trusted By

Serving the Insurance Industry

We remain involved through settlement discussions, negotiations, and, where necessary, formal dispute resolution.

“

"Handled a complex CAR claim involving multiple contractors and site delays. The report was clear, technically sound, and delivered within a tight timeframe. Their regional execution capability is evident."

Senior Claims Manager

Regional Composite Insurer

“

"We rely on Accura for marine cargo instructions at Mombasa Port. Their understanding of port operations, documentation practices, and local handling conditions ensures reports are consistently usable for settlement."

Marine Claims Underwriter

International Reinsurer

“

"Accura’s independence was critical in a disputed property and business interruption claim. Their analysis was detailed, well supported, and able to withstand scrutiny from opposing experts."

Claims Director

General Insurance Company

Insurance Companies Reinsurers Insurance Brokers Corporate Policyholders Government Bodies

Ready to instruct Accura?

We acknowledge all instructions within one working day.

Submit an Instruction +254 794 893 636
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